Questions, answered.
Everything we get asked, in one place. Still wondering? Pick up the phone — 01474 327995.
Are your cleaners DBS-checked and insured?
Yes. Every cleaner on our team is DBS-checked and we hold £5m public liability insurance. We'll happily share copies of both before your first visit.
Do I get the same cleaner every visit?
Yes — that's the whole point. We match you with a cleaner who lives near you, and the same person comes every week or fortnight.
What cleaning supplies do you use?
We bring eco-friendly, non-toxic supplies as standard — safe around children, pets, and asthma. If you prefer us to use your own products, just let us know.
Am I locked into a contract?
No. Regular clients pay per visit. Pause, reschedule, change frequency, or stop completely — anytime, no fee.
What if I'm not happy with the clean?
Tell us within 48 hours and we'll come back and re-clean any room you flag — free of charge.
How do I pay?
Bank transfer or card — invoiced after the visit. Regular clients can set up auto-pay; one-off clients pay after they're happy with the result.